The Metropolitan Transportation Authority's reimbursement system to use taxis and for-hire vehicles used to take weeks, but ...

We are surprised that it took this long for someone to sue the MTA for its horrible Access-A-Ride, the paratransit service for people with disabilities. Its poor quality has long been documented and ...

An MTA program that allows some Access-A-Ride users to arrange trips through app-hailed car rides is set to get more expensive. Disabled New Yorkers who currently pay $2.75 to get around via ...

Advocates say the MTA’s Access-a-Ride paratransit system discriminates against disabled New Yorkers by making them wait longer and take less direct routes than riders on the subway and bus systems, ...

NEW YORK-- The MTA is investing in technology to make improvements for its Access-a-Ride customers. The agency says it has rolled out new features to book and track trips seamlessly on the My MTA ...

STATEN ISLAND, N.Y. -- The MTA is reporting record-high levels of customer satisfaction for the agency’s paratransit service, but is continuing to make improvements to the much-maligned Access-A-Ride ...

Following a series of MTA Access-A-Ride (AAR) forums she hosted last year, Assemblymember Nicole Malliotakis held a conference at St. Nicholas Home on Friday, March 27, discussing 10 recommendations ...

Paratransit riders are sounding the alarm at a proposal by the MTA to raise fares and cap rides as it expands service for its “on-demand” Access-a-Ride pilot. The MTA’s proposal would triple the size ...

Throughout the pandemic, as a way to protect riders, the MTA suspended shared cars and vans, but, starting in early July, the agency began phasing in shared rides for its Access-a-Ride users again.