A bank in Australia recently did so, but then had to ask its workers to come back after it turned out that the chatbot that ...

The Commonwealth Bank of Australia must rehire 45 workers it fired and replaced with an AI chatbot. A financial services ...

Kearny Bank is rolling out a virtual assistant chatbot to provide 24/7 information and support via its website. Powered by Clinc, a leading provider of conversational artificial intelligence ...

In a statement Thursday flagged by Bloomberg, Australia's main financial services union, the Finance Sector Union (FSU), claimed a "massive win" for 45 union members whom the Commonwealth Bank of ...

Australia’s Commonwealth Bank has decided not to fire 45 workers it planned to replace with an AI chatbot.

The CFPB says it is monitoring the AI chatbot market and encourages customers to submit complaints with banking chatbots to its website or by calling (855) 411-CFPB (2372).

Ryt Bank is set to launch as Malaysia’s first AI-powered digital bank soon. What “AI-powered” here means is that the bank will feature its Ryt AI chatbot as an integral part of the banking ...

Bank of America's AI chatbot Erica surpassed 1.5 billion interactions since its launch in 2018.

YTL Group and Sea Limited have officially launched Ryt Bank, an AI-powered digital bank. As we have previously covered, it is ...

Among my 5 Predictions For Banking And Fintech In 2023, I wrote: “2023 will be the ‘year of the chatbot’ in banking. After years of hearing pundits and futurists tell them how disruptive AI ...